TERMS AND CONDITIONS FOR ORDERS PLACED ONLINE AT TRANSKRYPTOR.NZ

Below you will find basic information about the online services available at transkryptor.nz

BASIC TERMS USED HERE

Terms and Conditions (T&Cs) – the terms and conditions for the transkryptor.nz online services

Website – a website hosted by Transkryptor at www.transkryptor.nz

Transkryptor – „Kudelski Communications” Krzysztof Kudelski, based Poland, the city of Sopot, with the following mailing address: ul. Tadeusza Kościuszki nr 16/2 zipcode 81-704 Sopot, and the following tax identification number: 1181587735 and company registration number: 141250495

Service(s) – transcribing AV materials, translating and/or copy typing, closed captioning, as well as ordering a cost estimate of transcribing AV materials, translating and/or copy typing, closed captioning, including contacting Transkryptor by using the contact forms.

User – an individual visiting the Website or using the Services available on the Website

Registered User – a User having an account on the Website

INFORMATION ABOUT WEBSITE

The owner of the Website allowed to host its resources is Krzysztof Kudelski, running a company under the following business name: “Kudelski Communications” Krzysztof Kudelski – Transkryptor.

The Website provides information and allows Users to familiarize themselves with the Transkryptor’s offer, as well as to use the functionalities of the Website and Services provided by Transkryptor related to transcribing AV materials, translating and/or copy typing, and closed captioning.

GENERAL TERMS AND CONDITIONS OF USING THE WEBSITE

Using the Website requires that the device used by the User meets minimum technical requirements, including the following:

  • Standard operating system
  • Standard Internet connection
  • Standard installed Web browser
  • Active email account

While using the Services available on the Website, the User may not provide any illegal content, especially content violating the rights of third parties, content flouting binding legal regulations or the principles of social coexistence, including content violating intellectual property rights or confidentiality clauses or content that constitutes an act of unfair competition. Transkryptor underlines that sending an AV material of individuals who have not provided their consent to being recorded either for the sake of estimating the costs of transcribing the material or for the sake of ordering a transcription is prohibited. In the case of receiving a file that contains prohibited content Transkryptor immediately removes the file and refuses to provide the relevant Service.

SERVICES CALCULATORS

This functionality allows the User to receive an initial cost estimate of the Service of transcribing a specific AV material, translating a specific text, or copy typing it, or preparing closed captions for AV materials.

By means of the form available under:

  • Transcription Calculator
  • Copy typing Calculator
  • Captions Calculator
  • Translation Calculator

The User can estimate the cost of the Service provided by Transkryptor. To this end, the User has to fill in a form and provide information concerning the recording or text, checking the relevant fields in the form that relate to basic parameters, such as duration, language, type of AV material (or a text if applicable) and the expected deadline for providing the Service as well as additional parameters, such as automated transcription option, noises or inaudible voices, and marked accents and / or others. After filling in all the fields in the form, the User receives a net cost estimate provided in New Zealand dollar (NZD).

Using the Service Calculators is free of charge and does not require the User to have an account.

PLACING THE ORDER FOR COST ESTIMATE

The Website offers the possibility of ordering a cost estimate of transcribing an AV material, translating, or copy typing, and closed captioning. In order to use this Service, it is necessary to fill in a contact form and provide the following details:

  • name and surname (marked as required)
  • email address (marked as required)
  • phone number (optional)
  • additional information, e.g. a description or relevant details concerning the recording or the text (optional)
  • The User may also upload the recording or the text which is the object of the cost estimating.

The option to request a cost estimate for services such as transcribing AV material, translation, copy typing, and closed captioning is not considered a binding commercial offer under the relevant articles of the Polish Civil Code.

The final cost of the Service is calculated individually with the User by email (i.e. the message is sent to the email address provided in the contact form), following the analysis of the recording or translation, or copy typing file, or closed captioning, done by Transkryptor.

The analysis is carried out on the basis of the relevant details of the recording, or translation file, or copy typing file, or closed captioning material, including the actual duration, language and recording/text type, as well as the expected and possible deadline for providing the Service. Additional parameters, such as potential noises or an inaudible voice, a marked accent or the “automated transcription” option, and/or others are also included in the analysis.

Using the Service is free of charge and does not require the User to have an account.

PROCESSING THE ORDER

By using the order form available under [Order Now] the User can place an order for transcribing a recording, or copy typing, or a translation, or closed captioning, Using this Service does not require the User to have an account.

Ordering a transcription

In order to place an order for transcribing a recording the User has to provide information about the recording, checking the relevant fields in the form related to the following parameters of the recording:

  • time duration (minutes and hours)
  • language (English, Spanish, Italian, Polish)

Recording type:

  • individual interview
  • focus group
  • court trial
  • conference
  • presentation
  • voice memo

expected deadline for transcribing the recording as well as additional parameters, such as:

  • first draft transcription option
  • verbatim transcription option
  • Distorted audio
  • technical language
  • medical language
  • marked accent

After filling in all the fields in the form, the User receives a net cost estimate provided in in New Zealand dollar (NZD). Next, the User uploads the file with the recording to be transcribed and provides the following details which are required in order to process the order:

  • name and surname (marked as required)
  • email address (marked as required)
  • phone number (optional)
  • additional information, e.g. a description or relevant details concerning the recording or the text (marked as required)

Ordering a translation

In order to place an order for translating a file the User has to provide information about the file, checking the relevant fields in the form related to the following parameters of the file:

  • number of words [choosing the right frame]
  • language pair [English to Spanish | Spanish to English | English to Italian | Italian to English | English to Polish | Polish to English | Spanish to Polish | Polish to Spanish | Italian to Polish | Polish to Italian]

Translation type:

  • Generic content
  • App / Website User Interface
  • Legal / Contractual
  • Medical
  • Technical
  • Finance

expected deadline for transcribing the recording as well as additional parameters, described in the “Additional information” field. After filling in all the fields in the form, the User receives a net cost estimate provided in in New Zealand dollar (NZD). Next, the User uploads the file that needs to be translated and provides the following details which are required in order to process the order:

  • name and surname (marked as required)
  • email address (marked as required)
  • phone number (optional)
  • additional information, e.g. a description or relevant details concerning the recording or the text (marked as required)

Ordering a copy typing

In order to place an order for copy typing User has to provide information about the file, checking the relevant fields in the form related to the following parameters of the file:

  • number of words (choosing the right frame)
  • language (English, Spanish, Italian, Polish)

Document type:

  • Generic content
  • App / Website User Interface
  • Legal / Contractual
  • Medical
  • Technical
  • Finance

expected deadline for transcribing the recording as well as additional parameters, described in the “Additional information” field. After filling in all the fields in the form, the User receives a net cost estimate provided in in New Zealand dollar (NZD). Next, the User uploads the text file that needs to be copy typed and provides the following details which are required in order to process the order:

  • name and surname (marked as required)
  • email address (marked as required)
  • phone number (optional)
  • additional information, e.g. a description or relevant details concerning the recording or the text (marked as required)

Ordering closed captions

In order to place an order for closed captioning service the User has to provide information about the recording, checking the relevant fields in the form related to the following parameters of the recording:

  • time duration (minutes and hours)
  • language (English, Spanish, Italian, Polish)

expected deadline for transcribing the recording, number of speakers, and additional parameters, such as: 

  • distorted AV material
  • specialist language
  • marked accent

After filling in all the fields in the form, the User receives a net cost estimate provided in in New Zealand dollar (NZD). Next, the User uploads the file, or send a link to the AV material that needs closed captioning, and provides the following details which are required in order to process the order:

  • name and surname (marked as required)
  • email address (marked as required)
  • phone number (optional)
  • additional information, e.g. a description or relevant details concerning the recording or the text (marked as required)

Payment

The next step is choosing the payment method for the Service of transcribing / translating / copy typing or closed captioning. The User may choose one of the following methods:

  • card payment / debit and credit card via Stripe™
  • Paypal
  • Traditional Bank Transfer (upon sent invoice)

Card payments are processed by Stripe. We accept the following credit and debit cards: VISA, MasterCard, American Express, Discovery. Transkryptor does not charge any commission from the User when choosing the payment method. The User shall pay for the Services by debit or credit card or using PayPal, Inc. immediately after submitting an order for a Service and (or) receiving an invoice and (or) a payment link thereof.

Completing the order

After submitting the form along with the attached files and paying for the order, the User receives an email confirming the order placement. In the case of choosing the traditional bank transfer payment method, the User shall contact Transkryptor, and transfer the money to the provided bank account within 24 hours following the submission of the form. If that payment deadline is not met, Transkryptor deletes all attached files and does not complete the order.

After receiving the order and the payment, Transkryptor analyses attached files (recording, text, links, or other attachments required to complete the service), to see if the information provided by the User in the form is correct. If the parameters indicated in the form are correct and if Transkryptor accepts the deadline indicated by the User as feasible, Transkryptor sends the User an email confirming the completion of the order and the deadline for providing the transcription, or copy typing, or translation, or closed captions, and then starts transcribing the recording / copy typing, or translating, or closed captioning.

After finishing the Service, Transkryptor sends the User the transcribed text, or copy typed, or translation, or closed captioned file, using the email address provided in the form. Using the Service is free of charge and does not require the User to have an account.

The User accepts the following:

The User acknowledges that Transkryptor bills per minute of recorded audio for transcription and not on page count, number of characters, or work hours. The User agrees to pay the rates prevailing at the time the Service is requested as set forth in the Pricing section of Transkryptor’s Website.

The User also acknowledges that for copy typing and translation Services, pricing is based on the number of characters in the source text. The User also acknowledges and that variables may increase the price. Transkryptor will notify the User of any increased costs as it relates to the price, time, or completion of the order

All charges quoted to the User are exclusive of VAT, which Transkryptor will add to its invoices at the applicable rate. If you are an individual customer ordering a service, please contact us primarily via the contact form or email at transkryptor@transkryptor.nz for personalized pricing. All individual services are subject to VAT, applied based on the seller’s place of residence, which is 23%.

 

ORDER MODIFICATION AND CANCELLATION POLICY

We strive to fulfill every order with exceptional accuracy and timely delivery. However, in cases where an order exceeds our capacity due to the volume of transcription, translation, closed captioning, or copy typing work required within a chosen timeframe, if unforeseen personnel issues arise, or if technical issues occur, we reserve the right to modify or cancel the order.

If such a situation arises:

  1. We will promptly inform the client of the issue.
  2. We will seek the client’s permission to extend the deadline or adjust the order.
  3. If a mutual agreement cannot be reached, we will cancel the order and issue a partial refund based on the portion of the work completed. If we have not yet started the order, we will issue a full refund.

Cancelling or modifying the order

“If Transkryptor identifies any discrepancies between the details provided in the form and the actual recording (or text, or other attachment) uploaded by the User, Transkryptor reserves the right to cancel the order. In such cases, an email will be sent to the User notifying them of the cancellation, and the payment made at the time of order placement will be reimbursed within 7 working days from the date of the cancellation email.”

“If Transkryptor identifies any discrepancies between the parameters of the recording (or text, or other attachment) indicated in the form and the actual recording (or text, or other attachment) uploaded by the User, Transkryptor may also contact the User via email to provide an updated cost estimate and a new deadline for completing the Service. If the User accepts the new price and deadline by responding to the email, the User must pay any additional amount (if the new price is higher than the initial estimate) or Transkryptor will reimburse the excess amount (if the new price is lower than the initial estimate). If the User does not accept the new price and deadline, Transkryptor will cancel the order as per the terms and conditions outlined above.”

Transkryptor cancels the order also in the case when the User submits a file with material with illegal content.

The User may cancel the order for a Service within fourteen days following the order placement without providing any reasons unless the Service has been already provided or its provision has been commenced. In that case, cancelling the order is possible only when the costs of providing the Service incurred by Transkryptor have been covered.

 

REGISTERING AND SIGNING UP

The User may create a User account on the Website, which is an additional functionality. Creating a User account is free of charge. In order to register and create a User account it is necessary to fill in the registration form and provide the following details:

  • email address (marked as required)
  • username (marked as required)
  • password (marked as required)
  • and to accept these Terms and Conditions.

After filling in and submitting the registration form by the User, Transkryptor will send a message to the email address indicated in the form with the confirmation of the registration and creation of the User account.

By creating the User account, the User will be able to:

  • track the history of orders
  • monitor the order processing by having an overview of a draft of the transcription, translation or copy typing, or closed captions, depending on the current stage of the process
  • The User will not have to provide personal details when placing a new order and making the payment.

The User has access to the account and may change personal details whenever needed or delete the account.

COMPLAINTS

The User who has placed an order for a Service of transcribing a recording, copy typing, or translation, or closed captioning, on the Website may lodge a complaint concerning the chosen service within fourteen days following the receipt of the transcription, copy typing transcription, translation or closed captions, by sending an email to transkryptor@transkryptor.nz

Transkryptor responds to the complaint of the User within three days and if the complaint is deemed valid, Transkryptor will correct the transcription, copy typing transcription, translation of closed captions, and send the corrected text to the email address of the User indicated in the form.

LIABILITY

Transkryptor is not liable for any delays in processing the order for services, resulting from circumstances beyond Transkryptor’s control, especially resulting from the event of force majeure.

If the file with the recording, or text file to be copy typed, or translated, or closed captioned, is deemed to contain material that violates the rights of third parties, the User does not impose the liability for violating the rights of third parties on Transkryptor.

PERSONAL DATA PROTECTION

The rules regarding the protection of the Users’ personal data are included in the Privacy Policy.

CONFIDENTIALITY

Transkryptor ensures that all information obtained as part of the provision of the Services, in particular as part of the processing of the order for transcribing a recording /or copy typing, or translating, or close captioning, is confidential.

At the User’s request, it is possible to conclude a separate confidentiality agreement.

 

GOVERNING LAW

These Terms and Conditions are governed by and interpreted according to Polish law, including the Polish Civil Code and the Act on the Provision of Electronic Services. This means that any matters not covered by these Terms and Conditions will be subject to these laws.

Choice of Law and Jurisdiction

By using our services, you agree that any disputes arising out of or in connection with these Terms and Conditions will be resolved under Polish law and will be subject to the exclusive jurisdiction of the Polish courts. This does not affect your rights as a consumer under the laws of your country of residence.

Compliance with Local Laws

While our services are governed by Polish law, we also comply with local regulations in New Zealand. It is your responsibility to ensure that your use of our services complies with the laws applicable in your own country.

 

VALIDITY AND UPADATING OF TERMS AND CONDITIONS

These Terms and Conditions are effective from July 1, 2024. They are verified on an ongoing basis and may be amended or updated if necessary. After introducing the update, we will make the new version available on this Website and inform the Website Users about it.

Contact with Transkryptor

If you have any questions or doubts regarding the processing of your personal data as Website Users, please contact us via e-mail: transkryptor@trankryptor.nz